Over my career I’ve made mistakes and for the most part I’ve learned from most of them, well this story is about a hiring mistake I made. It all started when a I was at my favorite restaurant and as I was leaving I see a young kid that I haven’t seen in several years. His name is Dale. I stop to talk to him and we catch up. He tells me he is about to graduate in 2 weeks and was unhappy with the hours he was given at my favorite restaurant. Just so happens I was in need of a warehouse person. I finish the conversation off by telling him to put in an application online. Anyway we go through the entire hiring process. He passes the background check and drug screening. Awesome, within 2 weeks he was working. In the beginning, I was pleased to here that my sales manager liked Dale. He said that he was a good kid and that Dale was very grateful we gave him an opportunity. Due to the fact that I was not Dale’s direct supervisor, I assumed the rest of my management team felt the same way, BIG MISTAKE. About a month later, my assistant store manager Dean told me that he was having problems with Dale. He told me how Dale on several occasions was giving him push back on completing work in a timely manner. I was shocked and pissed at the same time. I told Dean to bring Dale to my office. In my office, I ask Dale “why have you been giving my managers GUFF”? Dale tells me that he is at work for eight hours and he doesn’t understand why my managers want things done in a certain amount of time. He goes on to say that he would like to do things on HIS time. As long as it is done before his shift is over. At that moment I’ve heard enough. In a calm and polite voice I tell Dale as of this moment he is FIRED. I tell him that he has one week to turn things around by letting my managers know he wants a job by working his ass off and following orders to the letter. I tell him that if my managers order him to jump off a three storied building, one of two things should happen. Either he is DEAD because he followed orders or he is looking for another job. I asked him if he understood what I was talking about, he said yes. Unfortunately I had to fire him a week later. Was I wrong? Should I have handled the situation different? Readers let me know what you think.
Running The Point
I’ve got to admit, I love running the point. When it is all said and done, running the point is by far the most exciting part of what I do for a living. So, what exactly on GOD’s green earth is “running the point”? To me, Running the point is ” the BUCK stops with me because I hold ALL the keys”. It’s about, “being in the trenches with your people helping them make a living. It’s about making sure my customers are being engaged and their needs are being meet. If I could sum up running the point in one word, that one word would be “Awareness”. Everyday I step foot on the sales floor I’m always asking myself this statement, “am I aware”? Being aware is critical when running the point. I’m always checking the pulse of the business. How are we trending, did we write an increase, are we staffed, are we trained, are we well merchandised, and are we as a sales force running the point. The answer is YES!! That’s what we do in my building. We attempt to close DOWN everything that moves!!! Thats right we’re closers and we drink gallons of coffee. Everyone in sales knows that coffee is strictly for CLOSERS. But not everyone in my box drinks coffee. Not everyone in my box are closers. I call these folks “fifty stacks”. My goal is to make them better by coaching them. They may never become closers but they’ll be decent salespeople. Every team needs a deep bench. And then you have the people with infrared beams on their forehead. They smell…they stink….and they have an unmistakable aroma oozing from their bodies. You can smell it a mile away. That’s the smell of DRAW!!!! These people make my job running the point harder!! I call these people “circus lemonade” or just plain “low dollar clerks”. I hate to say it, but I’m gunning for them. I’m out to do them a favor. I’m out to promote them to customer. They’ll make more money working at McDonalds getting free food then working for me in draw (Thats just the way it is). Either way when your sales team is running like a well oiled machine it is beautiful. That’s when the magic happens. That’s when MAX knocks on your door. Happy selling!!
Hello world!
Hello world!!!! What’s up readers!! Welcome to Evenmorefrank!! The place where commision sales and retail craziness meet, have a kid and named the baby ΞMF. This is my personal account of my life in the world of commission retail sales. Like commission sales, this blog is not for the faint heart, “And let me be even more frank” (*Jack Woltz’s Godfather Quote*)!! You are going to either love or hate this blog!! It is a no holds barred, hold no punches, and no non-sense real life account of individuals and situations that made a lasting impression in MY retail world. I’m writing this blog because I want to share my funny and sometimes crazy experiences with the world and just practice writing. Maybe one day I’ll write a book, we shall see. By reading this blog, you will find out that I’m not by any means perfect. As a matter of fact I make a lot of mistakes.I’m going to try to post 2 or 3 times per week. Also for now all posts will be written by me, but eventually I will feature guest writers from time to time. In a nutshell I’m a passionate, no-nonsense, delegating, sales animal who loves to close customers DOWN!! Feel free to comment anytime. I will do my best to respond to any comments you may have. So buckle Up folks…..because it is time to throw DOWN!!!
Help Me Help You
As the UNDISPUTED leader in my building it is my job to equip my people to WIN. It gives me GREAT pleasure to know I had a small part in helping the people on my team win. It is very rewarding to see people succeed under my direction. That’s why I love what I do, but that doesn’t mean my job hasn’t got irritations. This brings me to the fact that I have a pet peeve when dealing with salespeople. It’s a MAJOR irritation of mine. I can’t stand it when a salesperson tries to “YES” his way out of my coaching. When this happens I tell the salesperson DON’T YES ME!! Let’s examine what it means to “yes” me. To “yes me means to “bullshit” me and since I can’t use foul language in the work place I substituted the word bullshit with the word yes. Now that we have that clear, I’m going to tell you about one of my most memorable “yes me” moments. I believe good coaching is an ongoing conversation with the person being coached, so when Chuck brings me an NAKED TV invoice to sign off on, I’m thinking to myself I’m about to ask Chuck specific questions and he had better have answers. I begin my interrogation with, so where are my attachments? He tells me “they already have all that”. I’m like, ” DON’T YES ME, don’t sit here and tell me that these customers keep HDMI cables, screen cleaner, and power conditioners around their house JUST IN CASE they buy their first flat panel TV. DON’T YES ME!!! Chuck tells me “that’s what they told me”. So I said ” if I go over and talk to the customer they’ll give me the same story correct?” DON’T YES ME!!! I start walking towards the customers and before I take two steps Chuck stops me and says “ok hold on they didn’t say that”, I just forgot to show them everything they needed. YOU SILLY RABBIT!!! I tell Chuck ” listen you might not care about your paycheck, but when you pull stunts like that not only are you playing with my emotions, in a small way your playing with my Kwan”!!! When you play with my Kwan my wife gets pissed because that cuts into her getting her nails and feet done, it cuts in to her Tommy Hilfiger shopping sprees, it cuts into her getting her COACH bags. An unhappy wife is a unhappy life. After my rant I ask him an unexpected question while smiling at him, ” you don’t like me do you?”. He’s shocked at the question….. We both bust out laughing!!!






